Watch Out for Utility Agency Scammers

Reports of utility-related scams have increased in recent months, and Immokalee Water & Sewer District (the District) is urging customers to stay alert for individuals posing as utility employees. Please be aware that the District, the Florida Department of Environmental Protection, and other partner agencies will not enter a private residence to test water. When water testing is required, customers are instructed on how to collect samples and deliver them directly to the us.

Tips to Protect Yourself from Utility Scams

• Do not share personal or financial information with unknown callers. If you receive a call demanding immediate payment, pause and contact our Customer Service to verify the request.
•  Payments are never collected in person at a residence or business. We will not request payment via gift cards, peer-to-peer payment apps (such as Venmo), water-related accessories, or water line insurance.
•  Verify utility employees. Our staff wear clothing with the District logo, carry official identification, and operate clearly marked vehicles. If you are unsure, ask to see identification and contact Customer Service to confirm.
•  We will not request entry into a home or business. Anyone claiming to be from a utility and asking for access should be turned away and reported to local law enforcement.
•  Anyone who pressures you or refuses to wait while you contact the utility should be considered suspicious and reported immediately.
•  Easement access: If your property contains a utility easement, we may access the easement area to reach water or sewer infrastructure such as mains, pump stations, or tanks.

Report Suspicious Activity

Please report incidents to:

• Our Customer Service: (239) 658-3630
• Collier County Sheriff's Office: (239) 252-9300
• File a report with the Florida Attorney General's Office: How to Protect Yourself: Water Treatment Devices | My Florida Legal 
  
  • Their website has an option to change the language (top right corner) to make filing a report easier for those whose first language is not English.

Official Communications from Immokalee Water & Sewer District

We regularly send letters to customers regarding billing and water or sewer service updates. We are committed to providing safe, reliable water and wastewater services to the community. Water quality is routinely monitored and tested throughout Immokalee to ensure it meets or exceeds all state and federal drinking water standards.

Customers can learn more about their drinking water by reviewing the Consumer Confidence Report (CCR), the annual water quality report provided to all customers.

Read the 2024 CCR Report

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