Bill Pay Info & Options
Drop Box
The night drop box is available for payments at any time even during normal business hours. The drop box is located in the drive-thru lane before the window. The box is checked twice a day. If you drop off a payment after hours, your payment will be processed the next business day. Please ensure your bill is included in your payment.
Telephone Payments
Automated telephone payment (866) 658-3630 available any time (minimal fee).
Restoring Service
If your service has been discontinued and you are paying online or through the telephone payment system, you must call the office to have service restored. If you request service after-hours, an After-hours Service Call-out fee applies.
Avoiding Turn Off
A bill not paid in full by the Turn Off date will be subject to a $65.00 Turn Off/Turn On fee for non-payment. The Turn Off date is the ninth day after the Due Date on your bill. Once this date is reached, the account enters the turn-off process and applicable fees will be applied.
Mail-In Payments
Utilize the United States Postal Service (USPS) to send in your payment. Please include your bill in the payment. Send payments to:
PO Box 12047
Naples, FL 34101-2047
Third-party Websites
Making a payment through a third-party website, may delay payment to us and potentially cause penalties and shutoffs. Please be aware payments made through your online banking bill pay or other third-party vendors are not affiliated with the District and may require additional processing time. Customer accounts will not be credited with payment until funds are received by the District. Please pay your bills online through our Online Payments feature above to ensure timely receipt of your payment.
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